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1. |
How
do I order and customize my order? |
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Simply
add things to your shopping cart, then follow
the check out procedure. You customize your
order during check out. |
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2. |
Is
there an additional cost for providing my own logo? |
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There
is NO additional cost for providing your own
logo or font.
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3. |
If
I provide my own logo, can it be in full color? What format
should it be in? |
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We
accept full color logos at no extra cost. It
should be a jpeg, tif, pdf or eps.
Images need to be 200 dpi or larger, or at least
3" x 3". We will shrink to fit. |
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4. |
Is
there an additional charge for bleed designs? |
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Bleeds
are designs that need to be printed all the way
to the edge of the card or tag. There is an
additional charge for this. The charge is
determined by what you order. (Two examples are:
$10 per 100 Fish Hook A earring cards and $10
per 500 tiny tags. It varies based on size of
tags. Please email us before ordering for
prices.) |
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5. |
How
long will it take to get my order? |
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Regular
orders take 3 weeks for processing. RUSH orders take 7-8 business days.
PRIORITY orders take 2-3 business days. These times do not include USPS shipping time. All orders
shipped Priority Mail. |
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6. |
Can
I see a proof before I order? |
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You
can see YOUR NAME in all of our fonts paired
with all of our graphic using this link:
Logo
Preview Creator
But as far
as seeing a proof of your name shown on the
actual items you ordered, we will need an order
placed first. Creating
proofs for an order that has not been placed
pushes back production of paid orders. There
is no fear, though! We offer unlimited
revisions! |
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7. |
Where
do I customize my tags? |
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Once
you add things to the shopping cart, before you
can pay you must click "customize
order".
You will be redirected to a form
where you will customize the order. |
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8. |
What
weight is your cardstock? And can I get unlaminated cards? |
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All
items are made with 65lb-110lb cardstock (depending on
color) with 3mil lamination
coating. We can leave the Kraft, White, Ivory, Black, and Brown cardstock unlaminated.
We reinforce our unlaminated cards for a nice,
thick, sturdy, professional card. Shimmery cardstock is
also unlaminated and reinforced. Final true
weight is hard to determine accurately. |
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9. |
Does
it really take 3-4 weeks to get a Standard order? Do you
ever ship early? |
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We
sincerely apologize for our timeframes. But it
is important to note that your tags are not
massed produced! We print, laminate, and cut
your items one page at a time. And while your
order alone does not take 3 weeks to produce,
you are probably in line behind several other
orders. Think of it as going to the grocery
store and every lane has a long line. Your order
is only going to take 2 minutes, but you have to
wait behind everyone else. Sometimes we are able
to gently nudge you ahead, but we can not
guarantee it. We do have RUSH and EXPRESS
options that push you directly to the front of
the line. You just have to pay a little more. |
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10. |
What
is your refund/cancellation policy? |
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Since
our products are customized, we are not able to
refund or exchange completed items. If we made
an error on your order, we will of course
reprint them correctly and ship right away.
If you need to cancel an order, just email us
within 1-2 days of ordering and we will refund right away.
If we have
provided proofs and you need to cancel, your
refund will be less $7 per item ordered. This is
to compensate for the proof work done on the
order.
If it has been more than 2 days and you need to
cancel, your refund will be based on the work we
have done. Usually about 40-50% can be refunded
at this point. Items that are COMPLETE can not be
refunded.
We
can not refund if your tags did not arrive in
time for your event if we shipped within the
time frame ordered. You must take note of our
production/shipping times. Since we do not mass
produce our items, our time frame is longer than
larger companies that force you to purchase in
thousands of quantities. Our time frames are:
We SHIP in 7-8 busines days for RUSH ORDERS -
allow up to 2 weeks to have in hand from date of
order.
We ship in about 3 weeks for STANDARD ORDERS -
allow up to 4 weeks to have in hand from date of
order.
ALLOW 2 EXTRA WEEKS if you are
international.
We ship from Kansas, USA.
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9 |
I
have a business card from another printing
company. Can I use that on my cards and tags? |
If
the logo is yours and you have it in digital
format, we can use it. We can not scan business
cards or other printed items. Many printing companies have a full line
of graphics that they will print on your order.
These are protected under their copyright and can not
be used elsewhere. If you would like to use
your logo on your website or other packaging, we
offer a high res digital file package.
© You
may not copy our images, graphics and fonts, or
even the actual cards and tags - either off of our
website or from the items themselves. |
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10 |
Can
I Trademark or Copyright a logo created by
Dolphin Bead Designs? |
No.
A trademark must be completely unique to
you and your brand, especially in your field.
Our graphics and fonts are offered to anyone who
orders from us, so they will not be unique to
your brand. You can trademark your NAME, but not
a logo. In order to trademark your name, you
must research to make sure no one else in your
field is using that name. For example, Dolphin
Bead Designs IS a trademark because when we
chose the name, we made sure no one else was
using it. We do not use the TM symbol for the
most part because it is not necessary. It is
usually used to show that you have applied for a
registered trademark. To have a REGISTERED
TRADEMARK, legal paperwork must be filed with
the Patent and Trademark office. Then you can
legally use the circled R mark. But you do not
have to be registered to protect your brand.
You do not have to use the TM mark to claim
ownership. But if you do decide to use it, it is
up to YOU to know if anyone else might
be using that same name. You do not want to look like you
are infringing on their brand. Whoever uses it
first gets dibs!
Whew!
OK, on to Copyright. A copyright protects
your original creations that are in tangible
form, such as a painting, drawing, written or
recorded song, written story or play, or a
software program. A copyright does NOT protect a
company name or identity. So even if your logo
is 100% original and not used by anyone else, it
is not protected by copyright. See trademark
info above to see how to protect company names.
If you want to protect an original piece of
work, you do not have to be registered to
have it protected. Copyright is assumed once it
is written or drawn. You do not HAVE to add the
copyright symbol to your work, because just its
very existence protects it. But for peace of
mind, it is perfectly legal to add the copyright
symbol
plus the year it was created. (If you are
putting the copyright online, it is recommended
to add the actual word "copyright"
after the symbol. Not all browsers show the
circled C since it is a special symbol.)
Fun fact: The popular "Happy
Birthday to You" song sung at every
gathering with a cake and candles and someone
gaining a year, is protected by copyright. Yup!
Yes, yes, it is perfectly legal for you to sing
it at your next birthday party. But it is
protected from public performances. Yep, this is
why you NEVER hear the standard little ditty
when you go to Applebee's, Red Robin, or Joe's
Crab Shack on your birthday. You will get a cute
little "Happy Happy Birthday from all of us
to you. We wish it was our birthday so we can
party too! Hey!" Or my personal favorite,
"This is your birthday song. It isn't very
long." Otherwise, royalties would have to
be paid to the holder of the copyright.
Homework: Of course you already know that
your books and music a have the copyright symbol
on them. But look around your home for products
that have logos on them. Your shampoo. Your
milk. Your 10-ton box of laundry soap from the
wholesale club. You will see many a TM and ®,
but no ©! 'Cause logos are not copyright
protected! |
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