e-mail

tagdesign@dolphinbead.com

voice mail

1-877-816-0615 x202 toll free - Please note that this is voice mail only
Due to our production system, we are not by the phone. We do return all phone calls, but please allow up to 1 business day. If you are calling about time-sensitive information, we recommend calling AND sending an email.

1

How do I order and customize my order?

Click here for ordering instructions.


2

Is there an additional cost for providing my own logo?

There is NO additional cost for providing your own logo or font.

3

If I provide my own logo, can it be in full color? What format should it be in?

We accept full color logos at no extra cost. It should be a jpeg, tif, pdf or eps.
Images need to be 200 dpi or larger, or at least 3" x 3". We will shrink to fit.

4

Is there an additional charge for bleed designs?

Bleeds are designs that need to be printed all the way to the edge of the card or tag. There is an additional charge for this. The charge is determined by what you order. (Two examples are: $10 per 100 Fish Hook A earring cards and $10 per 500 tiny tags. It varies based on size of tags. Please email us before ordering for prices.)

5

How long will it take to get my order?

Regular orders take 2-3 weeks for processing. RUSH orders take 7-8 business days.
These times do not include USPS shipping time. All orders shipped Priority Mail.

6

Where do I customize my tags?

Once you add things to the shopping cart, before you can pay you must click "customize order".
You will be redirected to a form where you will customize the order.

7

What weight is your cardstock? And can I get unlaminated cards?

All items are made with 65lb-110lb cardstock with 3mil lamination coating. We can leave the Kraft, White, Ivory, Black and Brown cardstock unlaminated. But it is simply plain cardstock. There is no coating at all on it. Please be aware that laminated cards are strong and durable and will hold up under customer handling. Unlaminated cards will eventually get worn out. Shimmery cardstock is also unlaminated and is a heavier, sturdier cardstock.

Dolphin Bead Designs   |   (c) 2003-2008