If you can not find your question here, please scroll down
and you will find our email address and phone number.

e-mail

tagdesign@dolphinbead.com

voice mail

toll free: 1-877-816-0615 x202
*** We return all phone calls, but due to odd studio hours, please allow up to 1 business day for a call back. If you are in a time crunch for a response, please email instead!

1

Is there an additional cost for providing my own logo?

There is NO additional cost for providing your own logo or font.

2

If I provide my own logo, can it be in full color? What format should it be in?

We accept full color logos at no extra cost. It should be a jpeg, tif, pdf or eps.
Images need to be 200 dpi or larger, or at least 3" x 3". We will shrink to fit.

3

Is there an additional charge for bleed logos?

Bleeds are designs that need to be printed all the way to the edge of the card or tag. There is an additional charge for this. The charge is determined by what you order. (Two examples are: $10 per 100 Fish Hook A earring cards and $10 per 500 tiny tags. It varies based on size of tags. Please email us before ordering for prices.)

4

How long will it take to get my order?

Regular orders take 3-4 weeks for processing. RUSH orders take 7-8 business days.
These times do not include USPS shipping time. All orders shipped Priority Mail.

5

Where do I customize my tags?

1- Place items in your shopping cart
2- Click the Customize Cards and Check Out link
3- Fill out form and submit
4- Don't forget to pay! Submitting the form takes you back to the shopping cart to pay.

6

What weight is your cardstock? And can I get unlaminated cards?

All items are made with 65lb cardstock with 3mil lamination coating. We can leave the Kraft cardstock and black cardstock unlaminated. But it is simply plain cardstock. There is no coating at all on it. Please be aware that laminated cards are strong and durable and will hold up under customer handling. Unlaminated cards will eventually get worn out.

7

Do you have black cardstock available?

YES! Black cardstock with silver, pink, blue or gold foil is now available.
If you are providing your own logo for black cardstock, we recommend emailing it to us before ordering. Not every logo can be done in foil. Simple line art or text is best.

Dolphin Bead Designs   |   (c) 2003-2008